Privacy Policy

1. Introduction

Xyvot ("we", "our", or "us") operates an instant commerce platform connecting customers with local businesses for fast delivery of groceries, food, and daily essentials. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services.

2. Information We Collect

We collect information you provide directly and information collected automatically:

• Account information: name, email address, phone number, and password when you create an account.
• Order information: delivery addresses, order history, payment method details, and delivery preferences.
• Location data: with your permission, we collect precise location data to facilitate deliveries and show nearby stores.
• Device information: device type, operating system, unique device identifiers, and mobile network information.
• Usage data: pages visited, features used, and interactions with our platform.

3. How We Use Your Information

• To process and deliver your orders.
• To communicate order updates via WhatsApp, SMS, or email.
• To personalise your shopping experience.
• To improve our platform, services, and delivery operations.
• To detect and prevent fraud and ensure platform security.
• To comply with legal obligations.

4. Information Sharing

We share your information only as necessary to operate our services:

• Merchants: order details needed to fulfil your purchase.
• Delivery riders: delivery address, contact number, and order details.
• Service providers: payment processors, cloud hosting, analytics, and communication providers under strict data processing agreements.
• Legal requirements: when required by law or to protect our rights and safety.

We do not sell your personal information to third parties.

5. Data Security

We implement industry-standard security measures including encryption in transit and at rest, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate information.
• Request deletion of your personal information.
• Withdraw consent for optional data processing.
• Request a copy of your data in a portable format.

To exercise these rights, contact us at privacy@xyvot.com.

7. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember preferences, and analyse platform usage. You can control cookies through your browser settings, though some features may not function properly without them.

8. Children's Privacy

Our services are not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the updated policy on this page and updating the "Last updated" date.

10. Cloudflare Turnstile

We use Cloudflare Turnstile to verify that visitors are human and to protect our sign-in and other forms from bots and automated abuse. In connection with this service, Cloudflare processes limited technical information as described in Cloudflare's Turnstile Privacy Addendum.

11. Contact Us

If you have questions about this Privacy Policy, contact us at privacy@xyvot.com.